Booking system coming soon to Gateshead recycling centres
A new online booking system will be rolled out at the end of next month at Gateshead's Household and Waste Recycling Centres (HWRCs).
The new system will allow residents to book a time slot for their chosen site, up to two weeks in advance, and appointments can be easily cancelled online, if no longer required.
Councillor John McElroy, Cabinet Member for Environment and Transport, said "We know that most people want to dispose of their waste in a responsible way however this can lead to long queues and traffic issues. We're always looking to improve our customer experience and we believe that a booking system will make it easier for residents to visit our Campground and Cowen Road sites."
Over the last year demand for HWRCs has increased leading to longer waiting times and traffic management issues due to the resulting queues. An odd/even registration number system is currently in place to limit the number of cars accessing each site at any given time although this will be stopped once the booking system has been introduced.
The introduction of the online system follows on from the successful launch of digital waste permits in July. Since being introduced 88% of these permits have been applied for online.
A new online booking system will be rolled out at the end of next month at Gateshead's Household and Waste Recycling Centres (HWRCs).
The new system will allow residents to book a time slot for their chosen site, up to two weeks in advance, and appointments can be easily cancelled online, if no longer required.
Councillor John McElroy, Cabinet Member for Environment and Transport, said "We know that most people want to dispose of their waste in a responsible way however this can lead to long queues and traffic issues. We're always looking to improve our customer experience and we believe that a booking system will make it easier for residents to visit our Campground and Cowen Road sites."
Over the last year demand for HWRCs has increased leading to longer waiting times and traffic management issues due to the resulting queues. An odd/even registration number system is currently in place to limit the number of cars accessing each site at any given time although this will be stopped once the booking system has been introduced.
The introduction of the online system follows on from the successful launch of digital waste permits in July. Since being introduced 88% of these permits have been applied for online.
