Helen's hoarding story

Read Helen's hoarding story...

This is Helen. Helen didn't know she had a hoarding disorder until Gateshead Council's housing team carried out a home visit and expressed concerns about the amount of household items accumulating in the property and that she may injure herself or be unable to seek help quickly in the event of a fire.

While Helen agreed to dispose of some of the hoarded items, she was thankful for the support she received from our Housing Officers.

"I knew I had to clear the clutter that was slowly filling my house, but I couldn't do it alone. The team at Gateshead Council were so helpful and gave me the courage and motivation I needed to make a change."

Over a three-year period, Helen worked hand in hand with her Housing Officer in making her home clean and safe, and sought professional support to help her manage underlying issues that were contributing to her hoarding. This included throwing away much of what she had collected, as well as donating a quantity of it to charity.

Helen has since downsized into a bungalow, which she agreed would be manageable and suitable for her needs, and continues to receive regular support from her Housing Officer.

"I wanted to share my story to let others know what hoarding is and how if adversely it affects you. Part of my problem is that my home was too large, and as the clutter began to build up I felt very isolated. It really wasn't good for my mental health.

"I just had a light bulb moment where I realised how big the problem had become and the impact it was having on me, and the support I've received since from the council and other professionals has been life changing."