Our Telecare Services Association (TSA) membership
Since 2011, Gateshead Care Call have been accredited members of the Telecare Services Association (TSA). We take part in annual audits to ensure all standards are met through the Quality Standards Framework. The TSA is the industry and advisory body for technology enabled care (TEC) in the UK.
Key Performance Indicators
Calls response targets
- 97.5% of alarm calls to be answered within one minute.
- 99.9% of alarm calls to be answered within three minutes.
Care Call January 2022 to January 2023 call response figures
- 97.6% Answered within one minute
- 99.9% Answered within three minutes
Mobile response targets
- 90% of mobile responses to arrive within 45 minutes.
- 99.9% of mobile responses to arrive within 60 minutes.
Care Call January 2022 to January 2023 mobile response figures
- 96.6% Mobile Arrived under 45 minutes
- 99.7% Mobile arrived under 60 minutes
- our average response time was 24 minutes, 30 seconds
Installation targets
- two to five working days for urgent installs
- 15 to 20 working days for non-urgent installs
Care Call January 2022 to January 2023 installation figures
- 100% met urgent installs
- 100% met non-urgent installs
View our TSA Audit Outcome report 2022-23 (PDF, 4 MB)(opens new window)