Digital services timeline

Please see below projects which we have delivered since 2016. You can also view our current work programme on our digital services tracker on Microsoft planner.

2024

• Household Support Fund V6 (HSF6) (November 2024)
• Alternative provision in the local area (registration form) (November 2024)
• 2024/25 Garden Waste subscriptions (November 2024)
• Register accommodation for ex-offenders (October 2024
• Contact or book a visit to the Waste and Recycling Visitor Education Centre (August 2024) 
• Gateshead Energy Company website (August 2024)
• Council tax - apply for or cancel single persons discount (August 2024)
• Apply for a scaffolding permit (August 2024)
• Pay a penalty notice for school attendance (August 2024)
• (July 2024)
• E-petitions (June 2024) 
• Information Architecture - structure of the website (June 2024)
• Household Support Fund (June 2024) 
• Alternative provision register (June 2024)
• Housing contact, compliment or complaint form (June 2024) 
• Nature Plan website (May 2024)
• Elections QR reader (accessibility read aloud) (May 2024)
• Kinship care branding (April 2024)
• Tyne Derwent Way website (April 2024)
• Trade apprenticeships application (March 2024)
• In year school transfers (using Case Management) (March 2024)
• Change of business address (March 2024)
• Brighten the day - easter activities (February 2024)
• Library events - what's on (February 2024)

2023

• Gateshead has your back PWA (launched in December 2023)
• Gateshead has your back - feedback form (December 2023)
• Late school applications (December 2023)
• In-year school transfers (December 2023)
• Payroll processes for schools (May 2023)
• Intranet - employee news styling
• Premises licence payment and search
• Brighten the day - christmas activities
• Family fun day activities (November 2023)
• Gateshead awards - content and nomination form
• Go Gateshead sports activity bookings
• Council Tax - contact form (October 2023)
• Apply for a same day skip permit (October 2023)
• Gateshead Exchange - social value website
• Group volunteering form and content 
• Volunteering
• Social care complaints (October 2023)
• Start up grants portal (October 2023)
• Fostering rebrand and sign up form (October 2023)
• Bewicks - ordering form (October 2023)
• Customer Contact - Interaction log dashboard (Customer Contact use only) (2023) 
• Digital take up dashboard (Customer Contact use only) (2023)
• Garden waste collections dashboard - feedback and related case types (Customer Contact use only)
• Missed bins - report a whole street 
• Renew a Blue Badge
• Cancel a Blue Badge
• Acupuncture, piercings and tattooists
• Highways referral form to enforcement (Customer Contact use only)
• Household Support Fund (v3)
• Brighten the day (May 2023)
  • Booking system
  • Providers area
• Mayrise integration - proof of concept (July 2023)
• Damp and mould reporting form (May 2023)
• Public Rights of Way (PROW) form (March 2023)
• Northgate API proof of concept (for my account log in) (May 2023)
• Foster with Gateshead - register your interest form (May 2023) (later replaced by Foster with North East website)
• Elections - register to vote and apply for removal from the open register (May 2023)
• Small Business Rate Relief (SBRR) form (March 2023)
• Complete a financial assessment form (March 2023)
• Swap a bin (request a different bin size) (March 2023)
• Blue Badge - physio dashboard (internal use only) (March 2023)
• My account registration dashboard (internal use only) (March 2023)

2022

• Location based case search (map search) (December 2022) (Customer Contact use only)
• Household Support Fund (v2)
• Planning processes (December 2022)
  • Pre-application process
  • Site feasibility review form 
  • Permitted development (non-householder)
  • Pre-application and permitted development (householder)
• My Gateshead account authenication
  • Sign in with your Facebook login details
  • Sign in with your Google log in details
• (Customer Contact use only)
• Adding pins on maps to our location based reporting services (December 2022)
• Brighten the day - autumn events (October 2022)
• PCI integration launch (October 2022)
• Foundation work to enable Progressive Web Applications (PWAs) (September 2022)
• Quick interaction - NWP (for Customer Contact use only)
• Building control payments
  • Pay for your full plan
  • Pay for your building notice
  • Pay for your regularisation
  • Pay for your skip permit
  • Pay for your scaffolding permit
  • Pay for your hoarding permit
  • Pay for your demolition notice
  • Pay for your copy building control certificate
• Planning payment forms
  • Pay for your planning application
  • Pay for your discharge of conditions
  • Pay for your planning pre-application advice
  • Pay for your history search
  • Pay for your community infrastructure levy
  • Pay for your copy planning certificate
• Bin decontamination 
• Gateshead Community Safety Survey ( September 2022)
• Apply for a skip permit (September 2022)
• Apply for a dropped kerb (full process) (August 2022)
• Apply for a selective landlord licence (August 2022)
• Submit an allotment enquiry (August 2022)
• Brighten the day - summer events programme (July 2022)
• Freedom of Information (July 2022)
• Animal licensing payments (July 2022)
• Personal licence payments (July 2022)
• Pay for a taxi licence (July 2022)
  • Vehicle licence - hackney carriage
  • Vehicle licence - private hire
  • Private hire operators licence
  • 3 years Hackney carriage drivers licence
  • 3 years Private hire drivers licence
  • Dual drivers licence
  • Upgrade to dual driver licence from hackney carriage or private hire driver
  • Replacement of licence or badge
  • Vehicle plate deposit
  • Locality test fee
  • Transfer of vehicle proprietor of change of vehicle
  • Replacement door crest 
  • Copy of CSE course attendance certificate
  • MOT
  • Test fees
  • DBS fee
• Blue Badge - desktop assessment scoring form (back office use only) (July 2022)
• Blue Badge - Lost, stolen and replacement badge request (Back office use only) (July 2022)
• Apply for a library membership (May 2022)
• Apply for a Max Card (Gateshead network of children with disabilities) (May 2022)
• Apply for an organisational Blue Badge (April 2022)
• Apply to the COVID-19 Additional Relief Fund (CARF) (April 2022)
• Apply for Council Tax Energy Rebate (April 2022)
• Report a Ground Maintenance issue (Grass cutting, Weeds, Hedges, shrubs and bushes and Japanese Knotweed) (April 2022)
• Blue badge application - short form for paper applications (short form for paper applications) (January 2022)
• Apply for an Omicron Hospitality and Leisure grant (January 2022)
•  (January 2022)
• Business grant application
• Licensing payments
  • Skin piercing registration
  • Export certificates
  • Food Hygiene re-ratings
  • Safer Food Better Business pack purchase
  • Environmental Helath and enforcement
  • Highway licence payment 
• Pins on a map proof of concept
• Map based search proof of concept
• Customer Contact - Elections escalation form 

2021

• Apply for a Blue Badge (Dec 2021)
• Request hazardous waste disposal (Dec 2021) 
• Arboriculture processes (December 2021)
  • Report a fallen tree
  • Report a potentially hazardous tree
  • Report trees affecting road or footpath safety
  • Report a tree causing damage to a building or structure
  • Report a tree blocking light to a property
  • Report a tree encroaching onto a property
• Housing repairs (overflow calls taken by Customer Services) (December 2021)
• Asbestos reporting
• Fixed play equipment
• Abandoned vehicles
• Pay for a dropped kerb online assessment (December 2021) (replaced by Apply for a dropped kerb)
• Food Hygiene payments 
• Book a slot for a Household Waste Recycling Centre (HWRC) (Nov 2021)
• Quick ticket for receptions (Customer Contact use only)
• Bonfire removals
• Winter maintenance (refreshed)
• Miscellaneous payment portal (Customer Contact use only)
• Contact us (September 2021)
• Apply for a copy certificate (September 2021)
• Customer Contact - registrars escalation task (Customer Contact use only) (August 2021)
• Bulky waste itemised collections (August 2021)
• Bulky waste quote request (August 2021)
• Non-residential bulky waste collections (August 2021)
• Customer Contact - payment tasks (August 2021)
• Apply for a waste permit (July 2021)
  • Appeal a waste permit decision (July 2021)
• Customer Contact - bin escalation task (Customer Contact use only)
• Redesign of Gateshead Council website (re-launched in May 2021) 
• Customer Contact
  • Register a birth
  • Register a death 
  • Re-register a birth
• Report a missed bin
• Apply for an assisted collection
• Request an additional bin
• Order a new bin
• Request a bin repair or replacement
• Bin collection day checker
• Trade waste quotation request
• Customer Contact - complaints and compliments
• Website page feedback 
• Generic satisfaction survery form and dashboard (Internal use only) (May 2021)
• Launch of Customer Contact site interface (May 2021)
• Customer Contact - subscribe to garden waste
• Customer Contact - report fly tipping
• Customer Contact - request help (COVID-19)
• Highway Maintenance and drainage processes (May 2021)
  • Blocked road drain or gully
  • Damaged or uneven pavements
  • Missing or damaged drain covers
  • Overhanging trees on a road or footpath
  • Potholes
  • Flooding
  • Report faded road markings
• Street Furniture (May 2021)
  • Report a problem with a bollard
  • Report an issue with a crash barrier or guard rail
  • Report an issue with a seat on a footpath
  • Report an issue with a road traffic sign
  • Report an issue with a street name plate
• Street lighting (May 2021)
  • Report a problem with a street light
  • Make a street lighting request
• Street cleansing (May 2021)
  • Report a damaged street bin
  • Report dog fouling
  • Report a spillage or debris on the road
  • Report fly-posting
  • Report graffiti
  • Report a littering issue
  • Report an overflowing bin
  • Request street sweeping
  • Report needles, syringes or drug equipment
  • Request dead animal removal
• Winter maintenance (May 2021) 
  • Request gritting
  • Request a salt bin refill or a new salt bin or heap
• Lost, found or stray dogs(May 2021)
• Pest control (May 2021)
• Start of the Digitising Customer Experience (DCE) project (January 2021)
  • Embedding Agile project delivery  
  • Service redesign - full end to end redesign of services  
  • Mobile working - Issue and training of mobile devices for DCE services   
  • The end of 'Print and pass'  
  • Aligning all processes for online self-service and assisted service 

2020

• Azure AD - enabling single sign on for Customer Contact users (March 2020)
• Complaints, compliments and contact (case management pilot) (March 2020)
• COVID-19 pandemic (March 2020-2021)
  • Community Hubs online support and case management system
  • Request for help form 
  • Apply to help 
  • Business directory  
  • Local suppliers delivering food  
  • Voluntary organisations providing support  
  • PPE urgent request form  
  • Business grants application process (covering 5 separate grants for local and national restrictions throughout the pandemic)  
  • Discretionary business grants payment  
  • Self-Isolation payments (SIP)  
  • Discretionary self-isolation payments (DSIP)  
  • Supporting the closing/ reopening of services online  
  • Gateshead COVID-19 Local Outbreak Control Plan  
  • Supporting analysis for local contact tracing  
  • Schools COVID-19 reporting facility 
  • Schools COVID-19 support request  
  • Libraries ring and read online process
  • Pavement licensing application process
  • Christmas support grant for pubs application process  
  • Taxi driver restrictions grant application process 
• Apply for minor adaptions (works) request (January 2020)
• Fostering campaign (January 2020)
• Housing (brought back into Gateshead.gov.uk website in April 2020)

2019

• Sign up to Garden Waste collections (November 2019)
• Traffic Accident Data Unit (TADU) website (November 2019)
• Apply for a selective landlord licence (September 2019)
• Libraries (brought back into gateshead.gov.uk in April 2020)
• Decommission of Contensis (previous content management system) (July 2019)
• Registrars (Slot bookings pilot) (May 2019)
  • Register a birth
  • Register a death
  • Registrars diary (back office use only)
• Business Gateshead (launched in May 2019)
• My Gateshead account (May 2019)
• Becoming GDPR compliant (May 2019)
• Apply for a car park permit (April 2019)
• Go Gateshead sports camp bookings (April 2019)
• Pay for a Fixed Penalty Notice (FPN) payment (April 2019) 
• Replacement of civica service forms EDRM (March 2019) 
• Digital Gateshead Microsite (launched in March 2019)
• Taxi Licensing Discovery Project with Local Government Digital Service (January - March 2019)

2018

• PROTO website (November 2018)
• Hate crime reporting (October 2018)
• Flow-rida bookings (October 2018)
• Gateshead Now (news section) (November 2018)
• Adult Social Care (ASC) front door discovery (September - December 2018) 
• Safeguarding Gateshead (September 2018) 
• Beacon Living website (July 2018)
• Gateshead Now email campaigns (June 2018)
• Gateshead Joint Strategic Needs Assessment (JSNA) website (June 2018)
• Gateshead school catering website (June 2018)
• Northern Design Centre (June 2018)
• Gateshead Goes Local (June 2018)
• Multiple payments (May 2018)
• Gateshead.gov.uk (May 2018)
• Go Gateshead website (March 2018)
• Clip and climb bookings (March 2018)
• Bin collection day checker (March 2018)

2017

• Fly tipping (report it pilot) (December 2017)
• Regent Funeral Services (launched in August 2017)
• Invest Gateshead (launched in July 2017)
• Gateshead Council intranet (launched in April 2017)