Rateable value and how to challenge it

Warning - please be aware of false emails claiming to be from the Valuation Office Agency. (opens new window)

The Valuation Office Agency (VOA) is responsible for calculating the rateable value of all non-domestic properties. They draw up and maintain a full list of all rateable values which can be found on the Valuation Office Agency (VOA) website (opens new window) where you can also see a summary breakdown of a rateable value.

Local councils use the rateable value to calculate your business rates bill. They are responsible for billing and collection of business rates. Please note you must pay the instalments shown on your bill until any challenge you have with the VOA has been decided and a revised bill issued. Any overpayment will be refunded to you.

If you have any queries regarding a rateable value, you should contact the Valuation Office (opens new window) or telephone 03000 501 501.

If you intend to challenge a rateable value you must follow the VOA's online process - 'Check and Challenge'. As a business owner, or business rates payer, you can challenge the rateable value of your property, free of charge. You can:

• check your business rates valuation (opens new window) which confirms the facts about your property held by the VOA
• check and challenge your rateable value (opens new window) by explaining why you believe your valuation is wrong
• how to choose a business rates agent - VOA (opens new window)

You don't have to be represented in discussions about the rateable value of your property or your business rates bill. However, you can request support from a qualified professional who is regulated by rules of professional conduct, designed to protect the public. You can enquire via:

• Royal Institution of Chartered Surveyors (opens new window)
• Institute of Revenues, Rating and Valuation (opens new window)

Remember to be wary of rogue business rates agent.

• Warning of false claims (opens new window)

Contact the VOA if you want to:

• find your rateable value 
• compare it with similar properties 
• check how it was calculated 
• report changes to your property 
• challenge your rateable value
• submit details of your rent and lease arrangements when requested

Contact us for questions about: 

• your business rates bills
• business rates relief and whether you're eligible 
• paying your business rates bill