Our form standards
General form standards
- Privacy policy should always be included at the beginning of the form "GDPR top snippet" in Snippets folder
- Login snippet should be included as the first form page
- Load user profile
- Assist check/message for forms on Customer Contact
- (optional) to be added after the label for any questions which are not mandatory
- 'Next' 'Pay' 'Submit' buttons
- Back links at the top of each page (never buttons)
Label standards
Contact details fields
- Name should be one field only; "Full name"
- Email address: "Email"
- Phone: "Phone number"
- Address should use lookup using postcode: "Postcode"
Error message standards
Default by form field type, set on icm:
Radio buttons: Choose an option
Drop down list: Choose an option
Date input: Choose a valid date
Date range: Choose a valid date range
Checkbox group: Select at least one option
Text input: Provide an answer
Address lookup from postcode: Search for your postcode
Number input: Provide a number
Example form for error messages
Default for Gateshead Council
Contact details fields:
- Name: "Provide your name"
- Email address: "Provide a valid email address"
- Phone: "Provide a valid telephone number"
- Address should use lookup using postcode: "Provide your address"
Example form for contact details
Report it:
Map:
Please select the location of the flooding on the map below. You can drag the pin to the location required or you can use the search box to find a specific area.
Error message:
Please select a location within Gateshead using the address search, or by dropping the pin on the map
Confirmation page
- Should include reference number in green alert box at the top
- Feedback form for citizen facing forms
- Home and back to services buttons at the bottom