Repairs and Maintenance Policy

2.1. The objective of this policy is to enable an efficient and effective repairs service that maintains the properties we let as a decent place to live. To achieve this, we will: -

• be clear about the repair and maintenance responsibilities for the landlord and the tenant
• provide multiple reporting options to customers
• organise repair priorities that balances operational needs and tenants' requirements; aiming to deliver a right first-time approach that achieves good value for money
• deliver a consistent and equitable service to our tenants
• make best use of performance information to continually improve the service
• ensure that the health and safety of all concerned are at the forefront of what we do