Repairs and Maintenance Policy

5.1. The Service Director (Repairs and Building Maintenance) will have overall responsibility for the implementation of this policy.

5.2. The Service Manager (Repairs and Voids) will ensure that the policy and associated procedures are embedded within the operational delivery of the repairs service and that all staff are aware of their responsibilities and are adequately trained to carry them out.

5.3. Service Manager (Repairs and Voids) will ensure that the policy and associated procedures are shared with the wider services in housing.

5.4. Our repair and maintenance service staff and customers will follow the repair policy guidelines.

5.5. We will comply with its duties under the Public Sector Equality Duty and will consider the needs of all individuals in service delivery and policy formation.