Repairs and Maintenance Policy
8. How to access the service
Reporting repairs
1.1. For responsive repairs, our aim is to provide customers with the ability to report repairs via a number of routes.
Ways to contact us
1.2. Customers can report repairs by the following means:
- phone - all emergency repairs must be reported via our 24-hour freephone telephone service on 0800 408 6008
- online - via My Housing Account (opens new window), our online service for council housing tenants - view details of your former and current tenancies including rent statements and repair history, contact housing services with queries and manage your personal details
- we encourage all our customers to report non-emergency repairs online as our online repair reporting service is available to our customers 24 hour a day, 7 days a week
- by text to 0762 480 4167 and start your message with "REPAIR".
- email to: repairs@gateshead.gov.uk
1.3. Please note during normal working hours (Monday to Friday, 8am to 4pm) we operate a customer repair reporting centre.