Repairs and Maintenance Policy

11.1. While we will aim to provide our customers with an appointment, not all repairs will be appointed at the first point of contact or completed at our first visit to your home. There are instances when we will make safe and then return to complete the repair, when we will need to inspect and plan the works or where works will be batched for completion by area.

11.2. Appointment slots available:

• all-day appointment (8am to 4.30pm)
• school run (10am to 2pm)
• morning
  • 8am to 12noon
• afternoon
  • 12.30 to 4.30pm
• evening (Monday to Thursday)
  • 4.30 to 6.30pm

11.3. All external and communal repairs where there are no access concerns will result in an all-day timeslot.

11.4. Upon making an appointment with us you may be sent a text message to keep you updated as the repair progresses. You will receive:

• text message when repair is first appointed
• text message the day before the appointment
• text message on the day of appointment

11.5. If at any stage, you realise you are not going to be available for your appointment please contact us, so we can re-arrange our visit.