Repairs and Maintenance Policy

14.1. There are times when items in your home in need of repair are covered by a warranty. Timescales to attend on a warranty repair may sit outside of the category timescales identified in this repair policy.  In this instance we will communicate a new timescale to you.

14.2. For newly constructed homes the repairs will be completed by the original contractor for a designated period. You should continue to report your repairs to us, at which point we will arrange for the required works direct with the contractor. In this instance we will communicate a new timescale to you.