Repairs and Maintenance Policy
18. Fixed floor and wall coverings
18.1. We advise our customers not to install fixed wall or floor coverings (tile, hardwood, or laminate) in their homes. If you do wish to install this type of flooring, permission from us is required. This is due to the difficulty in removing them to complete repair works such as under floor pipework repairs. You do not require permission to install carpets.
18.2. Where tenants have installed fixed wall or floor coverings, they are responsible for ensuring they have been installed correctly with a sufficient sound barrier and for removing them to allow repairs deemed as essential by us.
18.3,. Should the flooring require lifting to enable works it is the responsibility of the customer to ensure this is removed in preparation for the appointment date.
18.4. Should the customer refuse to remove the flooring to enable a repair to be carried out, we will remove without liability and will not reinstate.