Repairs and Maintenance Policy

20.1. You will be asked when raising a roofing repair if you have any visible signs of water ingress. Roof repairs with no visible signs of water ingress may not require immediate attention. In these instances, we may decide to batch repairs for efficiency reasons or ask you to contact us again should water ingress become apparent.

20.2. Where it is identified that scaffolding is required to complete a repair, a pre-work survey will be completed to ensure the safety of the existing gas appliance, installation, flueway, pipework, or gas meter within a property (or adjoining properties).

20.3. If the erection and/or dismantling of scaffolding has the potential to affect the safe operation of any gas appliances, the appliance will be isolated before any work will commence and re-connected and tested on completion (please refer to the procedure for Regulation 8 Existing Gas Fittings).

20.4. Should scaffold be required to safely complete a repair then we will communicate timescales with you for the erection and removal of the scaffold. We aim to erect scaffold a maximum of 2 weeks prior to the works starting and remove it within 2 weeks of completion. There may be instances where we are required to inspect the property before or after the works. In these instances, scaffold may remain at your property for longer than the timescales stated above.

20.5. Upon notification of scaffold, it is your responsibility to clear the area of your personal belongings accordingly to an estimated 1.5 meters from your external wall.

20.6. While scaffold is in place at your property, satellite television signals may be affected. We will not be held responsible for this and will not relocate satellite dishes or aerials during this period. 

20.7. Should the position of the satellite dishes or aerials impact on the erection of scaffold to allow a safe working area then we will arrange relocation at no cost to you.