Repairs and Maintenance Policy
23. Pest control
23.1. Tenants must report the presence of rats, cockroaches, vermin or pests in their home to us.
23.2. Following a pest control officer attending, the Repairs and Maintenance service will liaise with the pest control officer to ensure that any recommendations are carried out.
23.3. The Repairs and Maintenance service will only contact pest control if an issue with pests is preventing works from going ahead. We will arrange for the pests to be cleared at no cost to you.
23.4. Some pest control issues are the responsibility of the tenant.
23.5. Some pests may be protected, this includes bees, bats, and nesting birds. As a result, repair timescale may be delayed.