Repairs and Maintenance Policy

25.1. All alterations to fixtures, fittings and appliances to your home are subject to permission being pre-agreed in writing by us. Customers must seek permission in all instances prior to any work being started.

25.2. Where written permission has been granted then we accept responsibility and will carry out all repairs in line with this policy. Repairs and or replacements will be completed to our standard specifications and not like for like.

25.3. Whenever you carry out work you must make sure that it is carried out to a good standard. You are required to contact your neighbourhood housing team upon completion of the approved works. In some instances, an inspection of the works may be completed by one of our representatives. If it is not completed to an acceptable standard, then you will be liable to pay the cost of any subsequent corrective work.

25.4. Any works to gas and electrical supplies will require full certification and must be carried out by a competent and registered person. All certifications must be provided to us within 7 days after completion. Failure to do so may result in us carrying out our own tests and a recharge being applied.

25.5. Upon an audit of certification and the installation, should any defects be found, it will be the responsibility of the customer to rectify the issues within an appropriate and agreed timescale.

25.6. We reserve the right to correct any unsafe installations without notice.

25.7. We do not give permission for customers to install their own gas fires, range cookers, wood burning stoves or electronic heating controls, for example HIVE controls (smart thermostats) within their properties. If any of the above appliances and/or controls are installed by a customer where permission has not been granted, this will result in the enforced removal of the appliance/controls at the customers expense including making good costs. All completed work will be inspected by one of our representatives including any required certification.