Repairs and Maintenance Policy

28.1. We are responsible for keeping the structure of the building and any communal areas of your block in good repair.

28.2. The law states that we must consult with leaseholders about work when the potential contribution from an individual leaseholder is going to be more than £250 per repair.

28.3. For more information on the rules and regulations, please refer to Section 20 of the Landlord and Tenant Act 1985 and section 151 of the Common hold and Leasehold Reform Act 2002.

28.4. The term 'consultation' used in leasehold legislation differs from the traditional meaning of the work. In this case leaseholders have the legal right to be informed about any work, the estimated cost and why we need to do it. This legal right to consultation does not give leaseholders the option to decide if they want the work done or not.

28.5. A section 20 notice is a legal notice to tell all leaseholders about any new contracts, works or services they must pay for. We must also send a copy to any registered resident association that is connected to the building or the estate it is on. It is not an invoice or demand for payment.

28.6. In line with the terms and conditions of your lease you have to pay a share of the cost to complete these repairs.

28.7. It is important to report any repairs where accidental damage, vandalism or crime has taken place. You must, where possible, obtain a crime reference number and advise us of this.

28.8. Should you require more information on types of repairs and who is responsible contact our Leasehold Team.