Water Safety Policy

10.1 We consider good communication essential in the effective delivery of water safety programmes, therefore we will establish a tenant engagement strategy and communication programme. This will support tenants in their understanding of water safety and legionella risk, advised them of how they can manage the risks within their properties, and to encourage them to report any concerns about water safety.

10.2 We will make reasonable adjustments in how we deliver the service to customers homes where a vulnerability would prohibit the service being carried out without adjusting the service. We will also make reasonable adjustments to how we communicate with customers based on their vulnerabilities.

10.3 We also aim to successfully engage with vulnerable and hard to reach tenants. We will share information clearly and transparently and will ensure that information is available to tenants via regular publications and information on our website. 

10.4 Upon request we will provide written schemes of control in communal areas of buildings to inform occupants how the risk of exposure to legionella bacteria is being managed and controlled.