Water Safety Policy

15.1 Our definition of significant non-compliance is any incident which has the potential to result in a potential breach of legislation or regulatory standard, or which causes a risk to health or safety. All non-compliance issues will be reported and escalated as soon as possible, and no later than 24 hours after the incident occurred, or of a Gateshead Council employee becoming aware of it. 

15.2 Any non-compliance issue identified at an operational level will be formally reported to the Service Director in the first instance, who will agree an appropriate course of corrective action with the Service Manager and report details of the same to the Senior Management Team (SMT).

15.3 In cases of serious non-compliance, the Service Manager will inform the Service Director, SMT and Cabinet to consider whether it is necessary to disclose the issue to the Regulator of Social Housing as required by their regulatory framework, or any other relevant organisation such as the Health and Safety Executive.