Gas and Heating Policy

13.1 We will report robust key performance indicator (KPI) measures for gas/heating safety that follow the requirements set out in the Tenant Satisfaction Measures (TSMs) (opens new window) which came into force 1 April 2023. Performance must be reported to the Regulator (opens new window) on an annual basis from 1 April 2024. However, we will report internally monthly to Senior Management Team and quarterly to Cabinet. The relevant TSM for Gas Safety is defined as follows:

• BS01 - Gas Safety Checks: Proportion of homes for which all required gas safety checks have been carried out.

13.2 The reported percentage will include all individual homes which require gas safety checks as well as homes within a communal block that are served by a communal system. This ensures that all individual homes that may be at risk because of any non-compliance are identified, including those within a communal block that share a gas heating source. The completion of remedial works is not included.

13.3 We will also report the following:

Data - the total number of:

• properties - split by category (domestic, communal, commercial/others)
• properties on the gas/heating servicing programme - split by category (domestic, communal, commercial/others)
• properties not on the gas/heating servicing programme
• properties with a valid and in date LGSR/certificate
• properties without a valid and in date LGSR/certificate
• properties due to be serviced within the next 30 days; and
• overdue follow-up works/actions arising from the programme

Narrative - an explanation of the:

• current position
• corrective action required
• anticipated impact of corrective actions; and
• progress with completion of follow-up works

In addition:

• The number of RIDDOR notifications to the HSE about gas/heating safety

13.4 The full detail of our performance measures for Gas Safety will be outlined in a KPI Definition Document which includes the relevant data sources used for each calculation, the calculation methodology, any exclusions, and the accountable roles for producing and managing the KPIs.