Gas and Heating Policy

14.1 We will ensure there is an annual programme of third-party quality assurance audits of gas/heating safety checks, gas appliance services and gas appliance repair works. This will include specifically testing for compliance with legal and regulatory obligations and to identify non-compliance issues for correction. Other checks will be:

• a percentage check of all new installations
• a percentage sample of field checks
• a percentage of all certificates

14.2 Internally we will undertake one hundred per cent desktop audits of all digitally produced LGSRs/certificates through C365. Regular checks will be carried out on all handwritten LGSRs.

14.3 The Gas Safety Team are subject to regular external audits carried out by Lloyds Register Quality Assurance for ISO 9001 Quality Management and ISO 14001 Environmental Management. This consists of the checking and verification of policies, processes, procedures, quality assurance, competency, and training.