Lift Safety Policy

13.1 We will report robust key performance indicator (KPI) measures for lift safety that follow the requirements set out in the Tenant Satisfaction Measures (TSMs) which came in to force 1st April 2023.  Performance must be reported to the Regulator on an annual basis from 1st April 2024; however, we will report internally monthly to SMT and Cabinet.  The relevant TSM for Lift Safety is defined as follows:

• BS05 - Lift Safety Checks: Proportion of homes for which all required communal passenger lift safety checks have been carried out.

13.2 This measure ensures that all individual dwellings that may be at risk because of any non-compliance are identified. The completion of remedial works is not included.

13.3 We will also report the following:

Data - the total number of:

• properties - split by category (domestic, communal blocks, commercial, and other properties)
• properties on the thorough examination programme
• properties not on the thorough examination
• properties with a valid and in date thorough examination
• properties without a valid and in date thorough examination
• properties due to be examined within the next 30 days; and
• overdue follow-up works/actions arising from the programme (split by priority)

Narrative - an explanation of the:

• current position
• corrective action required
• anticipated impact of corrective actions; and
• progress with completion of follow-up works

In addition:

• the number of entrapments within lifts (in month and year to date)
• the number of RIDDOR notifications to the HSE with regards to lift safety
• domestic lift servicing programme

13.4 The full detail of our performance measures for Lift Safety will be outlined in a KPI Definition Document which includes the relevant data sources used for each calculation, the calculation methodology, any exclusions, and the accountable roles for producing and managing the KPIs.