Damp, Mould and Condensation Policy

3.1 This policy aims to assist in the delivery of damp, mould and condensation related repairs that will enable us to achieve our policy objectives including to:

• clearly define how we will manage damp, mould and condensation found within the properties we own and manage
• ensure the council provides and maintains healthy homes for our tenants
• ensure that tenants are treated in a fair and consistent way
• provide advice and guidance on managing damp, mould and condensation
• re-enforce our zero-tolerance approach to damp, mould and condensation
• undertake effective investigations and implement all reasonable remedial repair solutions and improvements to eradicate damp, mould and condensation
• protect the fabric of our properties from long term damage caused by damp, mould and condensation and improving the energy efficiency of homes
• enhance the understanding of the housing stock in relation to damp, mould and condensation and have proactive programmes to identify and manage this issue
• ensure compliance with all statutory and regulatory requirements including best practice regarding the provision of this service

3.2 We will work in partnership with tenants to ensure:

• the process of reporting an issue of damp and mould is straightforward and easily accessible for all tenants
• that tenants who report damp and mould within their home are treated with respect and empathy
• that tenants have access to comprehensive advice, information, and guidance on managing and controlling, damp, mould and condensation
• that we provide regular updates to tenants regarding advice and actions taken to resolve reports of damp and mould
• to assess the use of the decant policy and procedure to support tenants in cases where major works are appropriate