Damp, Mould and Condensation Policy

6.1 This policy describes how we will proactively manage the potential risks arising from damp, mould and condensation within properties that we manage or own.

6.2 In implementing this policy Gateshead Council will:

• ensure that all homes managed or owned by Gateshead Council are well maintained and free of damp, mould and condensation by utilising efficient and effective processes, guidance, knowledge and best practice
• ensure the fabric of our properties are protected from deterioration and damage resulting from damp and mould
• undertake effective investigations and implement reasonable remedial repair solutions and improvements to manage damp, mould and condensation
• comply with all relevant statutory and regulatory requirements and guidance
• comply with our repair responsibilities as detailed within the Tenancy Agreement and the Repairs and Maintenance Policy
• provide a high quality and customer-focused approach to preventing and dealing with damp, mould and condensation
• provide support, advice, and solutions to tenants to help prevent damp, mould  and condensation, ensuring that tenants are treated with respect and empathy
• provide tenants with comprehensive and focused advice and guidance on how to manage damp, mould and condensation
• consider tenant's additional support needs and vulnerabilities
• maintain regular and effective communication with tenants, following a report of damp and mould being made, providing progress updates from beginning to end - especially on the occasion where an investigation into a case may be complex
• manage all reports of damp, mould and condensation using our Damp, Mould and Condensation Procedure

6.3 This approach will ensure that Gateshead Council continues to meet its legal, contractual, regulatory, and statutory obligations.

6.4 Responsibility for addressing damp, mould and condensation in leaseholder and shared owner properties is set out in the terms of the lease. Gateshead Council will meet its responsibilities as set out in the lease but will always provide relevant guidance and advice regarding damp, mould, and condensation.