Damp, Mould and Condensation Policy
10. No access
10.1 Where requested, tenants must allow access for pre-arranged appointments. Should the tenant fail to allow access then the repair will be cancelled.
10.2 Where the repair is of an emergency or health and safety matter we will continue to attempt to make contact and gain access to complete the repair and or make safe. If not completing the repair or make safe poses a safety risk to other tenants or the property then we will take appropriate steps to gain access.
10.3 We reserve the right to charge tenants for the call out costs should no access be a continuous issue at the property.
10.4 Should tenants fail to allow access we will recharge for any warrant costs incurred to obtain access to undertake a gas safety check or solid fuel safety check. Tenants will be notified well in advance of the need for the annual gas safety check to be undertaken and the costs to be charged if access cannot be gained.