Damp, Mould and Condensation Policy

16.1 We are committed to promoting equality of opportunity, fairness, and accessibility. We recognise that all tenants should be treated equally and fairly regardless of their age, disability, gender reassignment, marriage and civil partnership status, pregnancy and maternity, race, religion or belief, sex, and sexual orientation, and we will not directly or indirectly discriminate against any person or group in implementing this policy and its associated procedures.

16.2 We will act sensitively towards the diverse needs of individuals and communities and may provide communications in alternative formats where practicable and appropriate to assist tenants with distinct communication needs. Exceptions may be made to this policy in order to accommodate an individual's needs, and Gateshead Council will consider requests for reasonable adjustments in line with the Equality Act 2010 (opens new window).

16.3 We know that in some instances damp and mould can have a greater impact on some tenants than others, and this will inform the type and speed or prioritisation of response that is required from Gateshead Council. Groups of tenants who may be most adversely impacted by damp and mould include those with respiratory problems, asthma, or compromised immune systems. Older people and very young babies and children may also be most vulnerable to the effects of damp and mould. When visiting properties, the surveyor will take into consideration the vulnerability of the tenants with a specific regard for any respiratory illness. Exceptions may be made to this policy to provide appropriate advice and support to more vulnerable tenants. If tenants are deemed to be more vulnerable to the possible effects of damp and mould it may be appropriate to decant them while remedial works are undertaken.