Damp, Mould and Condensation Policy

21.1 The development of this policy has included consultation with tenants.

21.2 We are continuing to widen the amount of training we offer staff - whether at a specialist level, or more widely to other staff to be able to identify and report possible cases of mould proactively. We will make this policy and its procedures available to teams via our intranet.

21.3 We will make this policy available to tenants through our website and will share additional information relating to preventing damp and mould in other communications with tenants - individually as a problem occurs, and more widely when appropriate.