Damp, Mould and Condensation Policy
22. Monitoring and review
22.1 This policy will be reviewed every two years (from the date approved), to ensure its continuous suitability, adequacy and effectiveness. An intermediate review may be required by the introduction of new legislation, regulations or operational changes. This includes incorporating best practice from other registered housing providers and Housing Ombudsman guidance.
22.2 We will carry out regular reviews of this policy with appropriate tenant involvement groups, ensuring we include any legislative or regulatory changes and good practice examples from other Registered Housing Providers and the Housing Ombudsman.
22.3 As part of our commitment to continuous improvement, we will monitor the effectiveness and implementation of this policy and recommend changes to improve service delivery.
22.4 We will use management information and performance data (including a suite of agreed performance indicators and targets) to monitor the effective implementation of this policy and will recommend changes to improve service delivery.
22.5 Performance will be reported on a regular basis to the HEHC Overview and Scrutiny Committee, Executive Management Team, and Group Management Team with performance data published at least annually to tenants.
22.6 We will be responsive to any changes in legislation or regulation and will take this into account in how we provide a service to tackle damp and mould and how frequently we update this policy. We will regularly seek best practice from organisations that deliver damp and mould services, and we will look to adopt any good practices that will help us tackle this issue.