Helping Gateshead thrive through digital
Gateshead Council's digital team
Gateshead Council's digital services team develops and implements highly usable online products that meets customers' needs.
From initial research, product development and design to user testing, the team follow agile ways of working to develop digital solutions that are transforming how the council works and the services it delivers.
Contact the digital team
Work with us
Fill in our digital request form to report any issues related to the GOSS digital platform or for help with:
- website content updates
- a bug, or something isn't working properly on the GOSS digital platform
- the Customer Contact website
- designing a new digital process or changing an existing one
- data, analytics or user research
- digital marketing (such as emails, Search Engine Optimisation (SEO) and creating campaign web pages)
- creating a new website
- web content management or case management training
Gateshead Council's digital team
The digital services team
We're here to help drive the council's digital transformation so that stakeholders can access information and council services online
Digital services work programme
We have scoped, designed and launched 100s of new digital services, improving online processes for staff, residents and businesses
See our work at a show and tell
Our weekly show and tells gives stakeholders the chance to get project updates and feedback on progress
Digital service standards
Our aim is to create great digital services that can be used by as many people as possible. To do this we have a set of digital service standards with guidelines and principles behind them.
Our guidelines for content, design and accessibility help us create digital services that are consistent, usable and put people first.
Key areas
Our principles
The set of principles we uphold when creating content, building websites or developing new online processes
Content guidelines
Key techniques and guides for creating content for the web
Design guidelines
Examples of the styles, components and design patterns we use on the Gateshead Council website
Accessibility guidelines
We are committed to making our websites accessible
Local Digital Declaration
We have signed the Local Digital Declaration. The Declaration is a commitment to ensuring digital technology always enables service improvement and provides the best possible experience for those who use it.